Grievance Redressal Index 2022: UIDAI topped in August 2022
Grievance Redressal Index 2022: UIDAI topped in August 2022- Unique Identification Authority of India (UIDAI) has topped amongst all Ministries/Departments for resolving Public Grievances in the ranking report published by Department of Administrative Reforms and Public Grievances (DARPG) for the month of August 2022. In a statement released by the Ministry of Electronics and IT, it is stated that UIDAI is further committed in serving the people of India and has been a catalyst for both ease of living and business.
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UIDAI has been a top performer in the resolution of cases received through the Centralized Public Grievance Redress and Monitoring System (CPGRAMS). UIDAI is further committed to serving residents of India and has been a catalyst for both ease of living and ease of doing business.
UIDAI has a robust grievance redressal mechanism in place comprising of UIDAI HQ Divisions, Regional Offices, and Technology Centre and engaged Contact Centre partners, which is enabling UIDAI to resolve around 92% of CRM Grievances within 7 days.
Why does UIDAI top the Index?
- The organization is dedicated to further strengthening its Grievance Redressal Mechanism and is going to launch State-of-the-art Open Source CRM solution soon. The new Customer Relationship Management (CRM) solution has been designed with advanced features that shall enhance UIDAI service delivery to residents.
- The new CRM solution shall have the capability to support multi-channels like Phone Calls, Emails, chatbots, Web portals, Social Media, letters and walk-ins through which the grievances can be lodged, tracked and resolved effectively. It is under the advanced stage of implementation and is going to be rolled out soon.