{"id":114556,"date":"2022-09-06T12:30:54","date_gmt":"2022-09-06T07:00:54","guid":{"rendered":"https:\/\/www.gkseries.com\/blog\/?p=114556"},"modified":"2022-09-06T12:30:56","modified_gmt":"2022-09-06T07:00:56","slug":"grievance-redressal-index-2022-uidai-topped-in-august-2022","status":"publish","type":"post","link":"https:\/\/www.gkseries.com\/blog\/grievance-redressal-index-2022-uidai-topped-in-august-2022\/","title":{"rendered":"Grievance Redressal Index 2022: UIDAI topped in August 2022"},"content":{"rendered":"\n<p><strong>Grievance Redressal Index 2022: UIDAI topped in August 2022-<\/strong> Unique Identification Authority of India (UIDAI) has topped amongst all Ministries\/Departments for resolving Public Grievances in the ranking report published by Department of Administrative Reforms and Public Grievances (DARPG) for the month of August 2022. In a statement released by the Ministry of Electronics and IT, it is stated that UIDAI is further committed in serving the people of India and has been a catalyst for both ease of living and business.<\/p>\n\n\n\n<p><a href=\"https:\/\/www.gkseries.com\/blog\/category\/daily-quiz\/daily-quiz-september-2022\/\" target=\"_blank\" rel=\"noreferrer noopener\">September 2022 Current Affairs Quiz<\/a><\/p>\n\n\n\n<p>UIDAI has been a top performer in the resolution of cases received through the&nbsp;<strong>Centralized Public Grievance Redress and Monitoring System (CPGRAMS).<\/strong> UIDAI is further committed to serving residents of India and has been a catalyst for both ease of living and ease of doing business.<\/p>\n\n\n\n<p>UIDAI has a robust grievance redressal mechanism in place comprising of UIDAI HQ Divisions, Regional Offices, and Technology Centre and engaged Contact Centre partners, which is enabling UIDAI to resolve around&nbsp;<strong>92% of CRM Grievances within 7 days.<\/strong><\/p>\n\n\n\n<p><strong>Why does UIDAI top the Index?<\/strong><\/p>\n\n\n\n<ul class=\"wp-block-list\"><li>The organization is dedicated to further strengthening its Grievance Redressal Mechanism and is going to launch State-of-the-art Open Source CRM solution soon. The new Customer Relationship Management (CRM) solution has been designed with advanced features that shall enhance UIDAI service delivery to residents.<\/li><li>The new CRM solution shall have the capability to support multi-channels like Phone Calls, Emails, chatbots, Web portals, Social Media, letters and walk-ins through which the grievances can be lodged, tracked and resolved effectively. It is under the advanced stage of implementation and is going to be rolled out soon.<\/li><\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Grievance Redressal Index 2022: UIDAI topped in August 2022- Unique Identification Authority of India (UIDAI) has topped amongst all Ministries\/Departments for resolving Public Grievances in the ranking report published by Department of Administrative Reforms and Public Grievances (DARPG) for the month of August 2022. In a statement released by the Ministry of Electronics and IT, [&hellip;]<\/p>\n","protected":false},"author":894,"featured_media":114557,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[4926],"tags":[4939],"offerexpiration":[],"class_list":["post-114556","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-current-affairs-september-2022","tag-ranks-report-current-affairs"],"_links":{"self":[{"href":"https:\/\/www.gkseries.com\/blog\/wp-json\/wp\/v2\/posts\/114556","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.gkseries.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.gkseries.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.gkseries.com\/blog\/wp-json\/wp\/v2\/users\/894"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gkseries.com\/blog\/wp-json\/wp\/v2\/comments?post=114556"}],"version-history":[{"count":1,"href":"https:\/\/www.gkseries.com\/blog\/wp-json\/wp\/v2\/posts\/114556\/revisions"}],"predecessor-version":[{"id":114558,"href":"https:\/\/www.gkseries.com\/blog\/wp-json\/wp\/v2\/posts\/114556\/revisions\/114558"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.gkseries.com\/blog\/wp-json\/wp\/v2\/media\/114557"}],"wp:attachment":[{"href":"https:\/\/www.gkseries.com\/blog\/wp-json\/wp\/v2\/media?parent=114556"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.gkseries.com\/blog\/wp-json\/wp\/v2\/categories?post=114556"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.gkseries.com\/blog\/wp-json\/wp\/v2\/tags?post=114556"},{"taxonomy":"offerexpiration","embeddable":true,"href":"https:\/\/www.gkseries.com\/blog\/wp-json\/wp\/v2\/offerexpiration?post=114556"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}