{"id":159672,"date":"2023-09-16T12:09:18","date_gmt":"2023-09-16T06:39:18","guid":{"rendered":"https:\/\/www.gkseries.com\/blog\/?p=159672"},"modified":"2023-09-16T12:09:19","modified_gmt":"2023-09-16T06:39:19","slug":"air-indias-project-abhinandan-enhancing-passenger-experience","status":"publish","type":"post","link":"https:\/\/www.gkseries.com\/blog\/air-indias-project-abhinandan-enhancing-passenger-experience\/","title":{"rendered":"Air India\u2019s \u2018Project Abhinandan\u2019: Enhancing Passenger Experience"},"content":{"rendered":"\n

Air India\u2019s \u2018Project Abhinandan\u2019: Enhancing Passenger Experience–<\/strong> Air India, one of India’s leading airlines, has launched ‘Project Abhinandan,’ a new initiative intended at offering passengers with a personalised and hassle-free experience, particularly when dealing with baggage issues and missing flights.Under this initiative, Air India has stationed specially trained service assurance officers (SAOs) at 16 major airports across the country to offer on-ground assistance and support to travelers.<\/p>\n\n\n\n

Daily Current Affairs Quiz: September 2023<\/a><\/p>\n\n\n\n

On-Ground Assistance Network<\/strong><\/p>\n\n\n\n

These service assurance officers have been deployed at airports in Ahmedabad, Bengaluru, Calicut, Chennai, Delhi, Goa, Guwahati, Hyderabad, Kochi, Kolkata, Lucknow, Mumbai, Nagpur, Pune, Varanasi, and Vishakhapatnam. These officers are strategically positioned to assist Air India passengers at various critical points during their journey, including the check-in area, lounges, near boarding gates, during transit, or at the arrival hall.<\/p>\n\n\n\n

A Dedicated Team<\/strong><\/p>\n\n\n\n

Air India has recruited and deployed a dedicated team of 100 service assurance officers across these airports. These officers are equipped with specialized training to handle a range of passenger issues effectively, such as missed flights, delayed baggage delivery, and misconnections at airports.<\/p>\n\n\n\n

Beyond Cabin Class<\/strong><\/p>\n\n\n\n

One noteworthy aspect of \u2018Project Abhinandan\u2019 is that these service assurance officers are available to assist any Air India guest, regardless of their booked cabin class. This ensures that passengers from all segments of the airline\u2019s customer base receive the same high-quality support and assistance.<\/p>\n\n\n\n

Complementing Existing Resources<\/strong><\/p>\n\n\n\n

Importantly, these service assurance officers work in tandem with the regular Air India employees and other ground handling agencies\u2019 staff. This collaborative approach is intended to promote a smooth and efficient passenger experience at the 16 major airports where the project has been implemented. Air India\u2019s \u2018Project Abhinandan\u2019 reflects the airline\u2019s commitment to enhancing passenger satisfaction and streamlining the travel experience. By deploying a dedicated team of service assurance officers, Air India aims to provide passengers with the assurance that their journey will be as smooth as possible, even when they encounter unexpected challenges. This programme exemplifies Air India’s continued efforts to prioritise passenger comfort and convenience in its operations.<\/p>\n","protected":false},"excerpt":{"rendered":"

Air India\u2019s \u2018Project Abhinandan\u2019: Enhancing Passenger Experience– Air India, one of India’s leading airlines, has launched ‘Project Abhinandan,’ a new initiative intended at offering passengers with a personalised and hassle-free experience, particularly when dealing with baggage issues and missing flights.Under this initiative, Air India has stationed specially trained service assurance officers (SAOs) at 16 major […]<\/p>\n","protected":false},"author":894,"featured_media":159675,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[5153],"tags":[1155,4916],"class_list":["post-159672","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-current-affairs-september-2023","tag-important-projects","tag-national-current-affairs"],"_links":{"self":[{"href":"https:\/\/www.gkseries.com\/blog\/wp-json\/wp\/v2\/posts\/159672","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.gkseries.com\/blog\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.gkseries.com\/blog\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.gkseries.com\/blog\/wp-json\/wp\/v2\/users\/894"}],"replies":[{"embeddable":true,"href":"https:\/\/www.gkseries.com\/blog\/wp-json\/wp\/v2\/comments?post=159672"}],"version-history":[{"count":1,"href":"https:\/\/www.gkseries.com\/blog\/wp-json\/wp\/v2\/posts\/159672\/revisions"}],"predecessor-version":[{"id":159676,"href":"https:\/\/www.gkseries.com\/blog\/wp-json\/wp\/v2\/posts\/159672\/revisions\/159676"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/www.gkseries.com\/blog\/wp-json\/wp\/v2\/media\/159675"}],"wp:attachment":[{"href":"https:\/\/www.gkseries.com\/blog\/wp-json\/wp\/v2\/media?parent=159672"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.gkseries.com\/blog\/wp-json\/wp\/v2\/categories?post=159672"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.gkseries.com\/blog\/wp-json\/wp\/v2\/tags?post=159672"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}