Aadhaar Mitra: The Unique Identification Authority of India (UIDAI) presented a brand new AI/ML chatbot Aadhaar Mitra to make it easier for citizens to access these services. Available for both Hindi and English chatbots. For the purpose of teaching viewers, it also offers the option of viewing related videos on specific themes.
November 2022 Current Affairs Quiz
Aadhaar Mitra: Key Points
- Features of the new chatbot, Aadhaar Mitra include the ability to monitor the status of the Aadhaar PVC card and confirm the Aadhaar enrollment/upgrade status.The bot can be used by locals to file complaints and follow up on them.
- The organisation is committed to strengthening its grievance redressal mechanism while also providing ease of life. A cutting-edge and futuristic open-source CRM solution is being gradually rolled out by UIDAI.
- To improve residents’ access to UIDAI services, a new Customer Relationship Management (CRM) system has been created with cutting-edge capabilities.
- In order to effectively file, follow up on, and resolve complaints, the new CRM solution may handle a variety of channels, including phone call, email, chatbot, web portal, social media, letter, and walk-in.
- To effectively file, track and resolve complaints, the new CRM solution can handle a variety of channels including phone calls, email, chatbots, web portals, social media, letters, and walk-in.
- Using this coordinated, resident-focused approach, UIDAI is able to resolve 92% of CRM complaints within a week.
Aadhaar Mitra: About UIDAI Chatbot
UIDAI chatbot is a chat tool that provides instant, automated responses about Aadhaar and related features.It can be accessed from the UIDAI website’s home page and the resident portal. Users can start a conversation with the chatbot by clicking on the blue “Ask Aadhaar” icon.
Aadhaar Mitra: Benefits for the Customers
The Aadhaar Chatbot is informed about every aspect of Aadhaar, including its features and services.The resident only needs to type their question into the chatbot to receive the appropriate responses right away.
