GMR Airports Infrastructure Limited recently shared some exciting news: its subsidiary, Delhi International Airport Limited (DIAL), has received the esteemed Airport Service Quality (ASQ) Airport Experience Award for 2024! This award recognizes DIAL as the Best Airport for handling over 40 million passengers in the Asia-Pacific region. What’s even more impressive is that this is the seventh year in a row that Delhi Airport has been celebrated for its outstanding dedication to customer service.
Delhi International Airport, operated by GMR Airports Infrastructure Limited, has once again affirmed its position as a leader in airport service quality by winning the ASQ Airport Experience Award 2024. This recognition, granted by Airports Council International (ACI), highlights the airport’s ongoing commitment to delivering an outstanding passenger experience, operational efficiency, and customer satisfaction. The award showcases Delhi Airport’s achievements in maintaining high service standards, further establishing its reputation as a premier global aviation hub.
Understanding the ASQ Awards
The Airport Service Quality (ASQ) Awards are known as the gold standard in the global airport sector. These awards honor the top airports around the world, based on passenger satisfaction surveys that take place at the airports themselves. Here are some important features of these awards:
• Global Benchmarking: It’s the only global program that gauges passenger experiences while at the airport.
• Passenger-Centric: The awards rely on real-time feedback from travelers across various service metrics.
• Worldwide Participation: More than 400 airports are part of this initiative.
Delhi International Airport’s Legacy of Excellence
This year marks a significant achievement for Delhi Airport, as it has won the award for the seventh straight time in the 40+ Million Passengers Per Annum (MPPA) category within the Asia-Pacific region. Having held this honor from 2018 to 2023, the airport showcases its ongoing commitment to providing outstanding service quality.
Delhi Airport’s Growth and Future Prospects
This recognition further underscores Delhi International Airport’s role as a leading aviation hub. In 2024, Delhi Airport reached a major milestone by joining the elite group of global airports capable of serving 100 million passengers per year. This milestone strengthens its position as a major player in the international aviation industry.
About GMR Airports Limited
GMR Airports Limited (GAL), formerly known as GMR Airports Infrastructure Limited, is a leading global airport platform company with over two decades of experience in designing, constructing, and operating world-class, sustainable airports.
