Twitter’s interim resident grievance officer for India has resigned from the post, leaving the micro-blogging site without a grievance official as mandated by the new IT rules to address complaints from Indian subscribers.
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The social media company’s website no longer displays his name, as required under Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules 2021.
The new rules which came into effect from May 25 mandate social media companies to establish a grievance redressal mechanism for resolving complaints from the users or victims.
All significant social media companies, with over 50 lakh user base shall appoint a grievance officer to deal with such complaints and share the name and contact details of such officers.
The big social media companies are mandated to appoint a chief compliance officer, a Nodal Contact Person and a resident grievance officer. All of them should be resident in India.
