Download PDF
Free download in PDF Production and Operations Management Multiple Choice Questions and Answers for competitive exams. These short objective type questions with answers are very important for Board exams as well as competitive exams like UPSC, NDA, SSC etc. These short solved questions or quizzes are provided by Gkseries./p>
(1)
The best strategy of minimizing the amount of safety inventory to be kept in a store without hurting the level of customer service is
[A]
Minimizing the uncertainty inherent in supply
[B]
Minimizing the cycle service level
[C]
Reducing the supply lead time
[D]
Minimizing the uncertainty inherent in demand
Answer: Minimizing the uncertainty inherent in supply
(2)
Which of the following is NOT a type of inventory?
[A]
MRP
[B]
Finished goods
[C]
Raw material
[D]
Work-in-process
(3)
TQM refers to __________________
[A]
Total quantity management
[B]
Total quality management
[C]
Total quality marketing
[D]
Total quotient management
Answer: Total quality management
(4)
Through __________________ marketing statisticians can extract useful information about individuals, trends, and segments from the mass of data.
[A]
CRM
[B]
Prospecting
[C]
Datamining
[D]
Calculus
(5)
Which of the following is not one of the major categories of costs associated with quality?
[A]
Appraisal costs
[B]
Internal failures
[C]
External failures
[D]
None of the above, they are all major categories of costs associated with quality
Answer: None of the above, they are all major categories of costs associated with quality
(6)
A successful TQM program incorporates all of the following except
[A]
Continuous improvement
[B]
Employment involvement
[C]
Benchmarking
[D]
Centralized decision making authority
Answer: Centralized decision making authority
(7)
According to the manufacturing-based definition of quality,
[A]
Quality is the degree of excellence at an acceptable price and the control of variability at an
[B]
Acceptable cost
[C]
Even though quality cannot be defined, you know what it is
[D]
Quality is the degree to which a specific product conforms to standards
Answer: Even though quality cannot be defined, you know what it is
(8)
Customer churn refers to ________________
[A]
Customer defection
[B]
Customer mix
[C]
Customer anxiety
[D]
Customer loyalty
Answer: Customer defection
(9)
Companies can build interest and enthusiasm by using databases to remember customer preferences. This strategy helps to __________________.
[A]
Deepen customer loyalty
[B]
Reactivate dormant customers
[C]
Avoid serious customer mistakes
[D]
Identify prospects
Answer: Deepen customer loyalty
(10)
Inspection, scrap, and repair are examples of
[A]
Internal costs
[B]
External costs
[C]
Costs of dissatisfaction
[D]
Societal costs