Production and Operations Management Multiple Choice Questions and Answers | Production and Operations Management MCQs Quiz

Questions
1 The best strategy of minimizing the amount of safety inventory to be kept in a store without hurting the level of customer service is
A Minimizing the uncertainty inherent in supply
B Minimizing the cycle service level
C Reducing the supply lead time
D Minimizing the uncertainty inherent in demand

Answer:Minimizing the uncertainty inherent in supply
2 Which of the following is NOT a type of inventory?
A MRP
B Finished goods
C Raw material
D Work-in-process

Answer:MRP
3 TQM refers to __________________
A Total quantity management
B Total quality management
C Total quality marketing
D Total quotient management

Answer:Total quality management
4 Through __________________ marketing statisticians can extract useful information about individuals, trends, and segments from the mass of data.
A CRM
B Prospecting
C Datamining
D Calculus

Answer:Datamining
5 Which of the following is not one of the major categories of costs associated with quality?
A Appraisal costs
B Internal failures
C External failures
D None of the above, they are all major categories of costs associated with quality

Answer:None of the above, they are all major categories of costs associated with quality
6 A successful TQM program incorporates all of the following except
A Continuous improvement
B Employment involvement
C Benchmarking
D Centralized decision making authority

Answer:Centralized decision making authority
7 According to the manufacturing-based definition of quality,
A Quality is the degree of excellence at an acceptable price and the control of variability at an
B Acceptable cost
C Even though quality cannot be defined, you know what it is
D Quality is the degree to which a specific product conforms to standards

Answer:Even though quality cannot be defined, you know what it is
8 Customer churn refers to ________________
A Customer defection
B Customer mix
C Customer anxiety
D Customer loyalty

Answer:Customer defection
9 Companies can build interest and enthusiasm by using databases to remember customer preferences. This strategy helps to __________________.
A Deepen customer loyalty
B Reactivate dormant customers
C Avoid serious customer mistakes
D Identify prospects

Answer:Deepen customer loyalty
10 Inspection, scrap, and repair are examples of
A Internal costs
B External costs
C Costs of dissatisfaction
D Societal costs

Answer:Internal costs
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