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Production and Operations Management Multiple Choice Questions and Answers | Production and Operations Management MCQs Quiz

(1) "Poka-yoke" is the Japanese term for
[A] card
[B] foolproof
[C] continuous improvement
[D] fishbone diagram
Answer: foolproof
(2) Walter Shewhart is listed among the important people of operations management because of his contributions to
[A] assembly line production
[B] measuring the productivity in the service sector
[C] Just-in-time inventory methods
[D] statistical quality control
Answer: statistical quality control
(3) The field of operations management is shaped by advances in which of the following fields?
[A] chemistry and physics
[B] industrial engineering and management science
[C] biology and anatomy
[D] information sciences
E all of the above
Answer: all of the above
(4) All of the following decisions fall within the scope of operations management except for
[A] financial analysis
[B] design of products and processes
[C] location of facilities
[D] quality management
Answer: financial analysis
(5) The marketing function's main concern is with
[A] procuring materials, supplies, and equipment
[B] building and maintaining a positive image
[C] securing monetary resources
[D] generating the demand for the organization's products or services
Answer: generating the demand for the organization's products or services
(6) Which is not true regarding differences between goods and services?
[A] Services are generally produced and consumed simultaneously, tangible goods are not
[B] Services tend to be more knowledge-based than products
[C] Services tend to have a more inconsistent product definition than goods
[D] Goods tend to have higher customer interaction than services
Answer: Goods tend to have higher customer interaction than services
(7) Gibson Valves produces cast bronze valves on an assembly line, currently producing 1600 valves each 8-hour shift. If the production is increased to 2400 valves each 8-hour shift, the productivity will increase by
[A] 10%
[B] 20%
[C] 40%
[D] 50%
Answer: 50%
(8) Productivity measurement is complicated by
[A] the competition's output
[B] the fact that precise units of measure are often unavailable
[C] stable quality
[D] the workforce size
E the type of equipment used
Answer: the fact that precise units of measure are often unavailable
(9) The largest contributor to productivity increases is ______________, estimated to be responsible for ______________ of the annual increase.
[A] management; one-half
[B] Mr. Deming; one-half
[C] labor; two-thirds
[D] capital; 90%
Answer: management; one-half
(10) ______________ is a predictable degree of uniformity and dependability,at low cost and suited to the market.
[A] quantity
[B] quality
[C] system
[D] process
Answer: quality