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Production and Operations Management Multiple Choice Questions and Answers | Production and Operations Management MCQs Quiz

(1) Which of the following terms best defines the nature of Total Quality Management?
[A] An art.
[B] A philosophy.
[C] A science.
[D] A social activity.
Answer: A philosophy.
(2) Which of the following is not a typical supply chain member?
[A] reseller
[B] wholesaler
[C] retailer's creditor
[D] producer
Answer: producer
(3) An advantage of a channel of distribution over selling direct to consumers is that each channel member plays a ______________ in the channel.
[A] disciplinary role
[B] decisional role
[C] specialized role
[D] time - saving part
Answer: specialized role
(4) Leadership in which type of marketing system is assumed not through common ownership or contractual ties but through the size and power of one or a few dominant channel members?
[A] administered VMS
[B] horizontal marketing system
[C] corporate VMS
[D] conventional marketing channel
Answer: administered VMS
(5) Companies should state their channel objectives in terms of targeted levels ______________
[A] customer service
[B] efficiency and reduced conflict
[C] profitability
[D] fair prices
Answer: customer service
(6) Marketing channel management calls for selecting, managing, ______________, and evaluating channel members over time.
[A] Reinstating
[B] motivating
[C] reducing conflict
[D] reducing waste
Answer: motivating
(7) Companies manage their supply chains through ______________.
[A] skilled operators
[B] information
[C] transportation modes
[D] the Internet
Answer: information
(8) ______________ analysis relates to what processes, activities, and decisions actually create costs in your supply chain.
[A] Cost driver
[B] Value proposition
[C] Cost reduction
[D] Target costing
Answer: Cost driver
(9) ______________ is a tool to chart how individual processes are currently being conducted and to help lay out new improved processes.
[A] Process mapping
[B] Pareto charting
[C] Supply chain design
[D] Design chain mapping
Answer: Process mapping
(10) The returns process in supply chain management renamed by Global Supply Chain Forum as ______________
[A] Returns Management
[B] Supplier relationship management
[C] Order fulfillment
[D] Demand management
Answer: Returns Management