Questions
1
Which of the following terms best defines the nature of Total Quality Management?
Answer:A philosophy.
3
An advantage of a channel of distribution over selling direct to consumers is that each channel member plays a ______________ in the channel.
Answer:specialized role
4
Leadership in which type of marketing system is assumed not through common ownership or contractual ties but through the size and power of one or a few dominant channel members?
Answer:administered VMS
5
Companies should state their channel objectives in terms of targeted levels ______________
Answer:customer service
6
Marketing channel management calls for selecting, managing, ______________, and evaluating channel members over time.
Answer:motivating
7
Companies manage their supply chains through ______________.
Answer:information
8
______________ analysis relates to what processes, activities, and decisions actually create costs in your supply chain.
Answer:Cost driver
9
______________ is a tool to chart how individual processes are currently being conducted and to help lay out new improved processes.
Answer:Process mapping
10
The returns process in supply chain management renamed by Global Supply Chain Forum as ______________
Answer:Returns Management
