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Production and Operations Management Multiple Choice Questions and Answers | Production and Operations Management MCQs Quiz

(1) Total Quality Management emphasizes
[A] the responsibility of the Quality Control staff to identify and solve all quality-related problems
[B] a commitment to quality that goes beyond internal company issues to suppliers and customers
[C] a system where strong managers are the only decision makers
[D] a process where mostly statisticians get involved
Answer: a commitment to quality that goes beyond internal company issues to suppliers and customers
(2) The process of identifying other organizations that are best at some facet of your operations and then modeling your organization after them is known as
[A] continuous improvement
[B] employee empowerment
[C] benchmarking
[D] copycatting
Answer: benchmarking
(3) When a sample measurement falls inside the control limits, it means that
[A] each unit manufactured is good enough to sell
[B] the process limits cannot be determined statistically
[C] the process output exceeds the requirements
[D] if there is no other pattern in the samples, the process is in control
Answer: if there is no other pattern in the samples, the process is in control
(4) Which of the following has been the main driver to the globalization of business?
[A] The higher standards of living in the U.S. and Europe
[B] Technology
[C] The NAFTA trade agreement
[D] The increasing ethnic diversity within countries
Answer: Technology
(5) Which of the following is not an element of the management process?
[A] pricing
[B] staffing
[C] planning
[D] controlling
Answer: pricing
(6) The three major functions of business organizations
[A] are mutually exclusive
[B] exist independently of each other
[C] overlap
[D] function independently of each other
Answer: overlap
(7) Gibson Valves produces cast bronze valves on an assembly line, currently producing 1600 valves each 8-hour shift. If the productivity is increased by 10%, it would then be
[A] 180 valves/hr
[B] 200 valves/hr
[C] 220 valves/hr
[D] 880 valves/hr
Answer: 220 valves/hr
(8) Productivity can be improved by
[A] increasing inputs while holding outputs steady
[B] decreasing outputs while holding inputs steady
[C] increasing inputs and outputs in the same proportion
[D] decreasing inputs while holding outputs steady
Answer: decreasing inputs while holding outputs steady
(9) The 5 pillars of TQM includes product,process,system,people and ______________
[A] communication
[B] Motivation
[C] leadership
[D] resource
Answer: leadership
(10) Which of the following is not a key function that intermediaries play in completing transactions?
[A] negotiation
[B] information
[C] negotiation
[D] financing
Answer: financing