Production and Operations Management Multiple Choice Questions and Answers | Production and Operations Management MCQs Quiz

Questions
1 Total Quality Management emphasizes
A the responsibility of the Quality Control staff to identify and solve all quality-related problems
B a commitment to quality that goes beyond internal company issues to suppliers and customers
C a system where strong managers are the only decision makers
D a process where mostly statisticians get involved

Answer:a commitment to quality that goes beyond internal company issues to suppliers and customers
2 The process of identifying other organizations that are best at some facet of your operations and then modeling your organization after them is known as
A continuous improvement
B employee empowerment
C benchmarking
D copycatting

Answer:benchmarking
3 When a sample measurement falls inside the control limits, it means that
A each unit manufactured is good enough to sell
B the process limits cannot be determined statistically
C the process output exceeds the requirements
D if there is no other pattern in the samples, the process is in control

Answer:if there is no other pattern in the samples, the process is in control
4 Which of the following has been the main driver to the globalization of business?
A The higher standards of living in the U.S. and Europe
B Technology
C The NAFTA trade agreement
D The increasing ethnic diversity within countries

Answer:Technology
5 Which of the following is not an element of the management process?
A pricing
B staffing
C planning
D controlling

Answer:pricing
6 The three major functions of business organizations
A are mutually exclusive
B exist independently of each other
C overlap
D function independently of each other

Answer:overlap
7 Gibson Valves produces cast bronze valves on an assembly line, currently producing 1600 valves each 8-hour shift. If the productivity is increased by 10%, it would then be
A 180 valves/hr
B 200 valves/hr
C 220 valves/hr
D 880 valves/hr

Answer:220 valves/hr
8 Productivity can be improved by
A increasing inputs while holding outputs steady
B decreasing outputs while holding inputs steady
C increasing inputs and outputs in the same proportion
D decreasing inputs while holding outputs steady

Answer:decreasing inputs while holding outputs steady
9 The 5 pillars of TQM includes product,process,system,people and ______________
A communication
B Motivation
C leadership
D resource

Answer:leadership
10 Which of the following is not a key function that intermediaries play in completing transactions?
A negotiation
B information
C negotiation
D financing

Answer:financing
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