Production and Operations Management Multiple Choice Questions and Answers | Production and Operations Management MCQs Quiz

Questions
1 The correct sequence of an organizations supply chain from a systems perspective is:
A Transformation process, delivery to customers, acquisition of resources.
B Acquisition of resources, transformation process, delivery to customers.
C Delivery to customers, acquisition of resources, transformation process.
D Transformation process, acquisition of resources, delivery to customers.

Answer:Acquisition of resources, transformation process, delivery to customers.
2 Improvements in the value chain can be implemented by following Kjellsdotter and Jonsson's iterative planning cycle. Which of the following does not form part of the cycle?
A Creating a preliminary delivery plan
B Creating a preliminary production plan
C Creating a consensus forecast
D Creating a quality control plan

Answer:Creating a quality control plan
3 What type of process would a Cement plant be most likely to use?
A Continuous flow.
B Project c.
C Job shop.
D Flow shop.

Answer:Continuous flow.
4 Product layout is preferably used for:
A Repetitive processing.
B Intermittent processing.
C Both (a) and (b).
D Neither (a) nor (b).

Answer:Repetitive processing.
5 Transportation method is a ______________ approach.
A Quantitative.
B Qualitative.
C Scientific.
D All of the given options.

Answer:Quantitative.
6 Which of the following would not be an operations activity in a fast-food restaurant?
A Advertising new salad dishes.
B Purchasing tomatoes.
C Planning the layout of the serving areas.
D Cooking panir palak and dal makhani.

Answer:Advertising new salad dishes.
7 According to the Chase and Dasu (2001) study which of the following are behavioral concepts that should be applied to enhance customer perceptions of a service encounter?
A Flow of the service experience.
B Flow of time.
C Judging encounter performance.
D All of the above.

Answer:All of the above.
8 Which of the following "best practices emphasized by service executives" had the highest mean emphasize rating?
A Leadership.
B Accessibility.
C Quality values.
D Customer orientation.

Answer:Accessibility.
9 Which of the following is not a benefit of using models in decision-making?
A They provide a standardized format for analyzing a problem.
B They serve as a consistent tool for evaluation.
C They are easy to use and less expensive than dealing with the actual situation.
D All of the above are benefits.

Answer:All of the above are benefits.
10 Which came last in the development of manufacturing techniques?
A Lean production.
B Division of labor.
C Mass production.
D Interchangeable parts.

Answer:Interchangeable parts.
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