Questions
1
In ______________ approch the supplier and not the retailer, is responsible formanaging and replenishing inventory.
Answer:VMI
2
In order to build quality in the culture, a ______________ is established to provide overall direction.It is the driver for the TQM engine.
Answer:quality council
3
"Quality is defined by the customer" is
Answer:a user-based definition of quality
4
Which of the following is true about ISO 14000 certification?
Answer:it deals with environmental management
5
A quality loss function utilizes all of the following costs except
Answer:Sales costs
6
If a sample of parts is measured and the mean of the measurements is outside the control limits the process is
Answer:out of control and the process should be investigated for assignable variation
7
A recent consumer survey conducted for a car dealership indicates that,'when buying a car, customers are primarily concerned with the salesperson's ability to explain the car's features, the salesperson's friendliness, and the dealer's honesty. The dealership should be especially concerned with which dimensions of service quality?
Answer:communication, courtesy, and credibility
8
Who among the following is associated with contributions to quality control in operations management?
Answer:W. Edwards Deming
9
Which of the following are the primary functions of all organizations?
Answer:marketing, operations, and finance/accounting
10
The service industry makes up approximately what percentage of all jobs in the United States?
Answer:74%
