Questions
2
______________ means to build in a mechanism a means to prevent mass production of defective work in machine or product line.
Answer:autonomation
3
The five pillars of TQMincludeproduct, process,system,people,and ______________.
Answer:leadership
4
ISO 9000 seeks standardization in terms of
Answer:procedures to manage quality
5
Costs of dissatisfaction, repair costs, and warranty costs are elements of cost in the
Answer:Taguchi Loss Function
6
The process improvement technique that sorts the "vital few" from the "trivial many" is
Answer:Pareto analysis
8
Operations management is applicable
Answer:to manufacturing and service sectors
9
The responsibilities of the operations manager include
Answer:planning, organizing, staffing, leading, and controlling
10
Which of the following would not be an operations function in a fast-food restaurant?
Answer:advertising and promotion
