Questions
2
Walter Shewhart is listed among the important people of operations management because of his contributions to
Answer:statistical quality control
3
The field of operations management is shaped by advances in which of the following fields?
Answer:all of the above
4
All of the following decisions fall within the scope of operations management except for
Answer:financial analysis
5
The marketing function's main concern is with
Answer:generating the demand for the organization's products or services
6
Which is not true regarding differences between goods and services?
Answer:Goods tend to have higher customer interaction than services
7
Gibson Valves produces cast bronze valves on an assembly line, currently producing 1600 valves each 8-hour shift. If the production is increased to 2400 valves each 8-hour shift, the productivity will increase by
Answer:50%
8
Productivity measurement is complicated by
Answer:the fact that precise units of measure are often unavailable
9
The largest contributor to productivity increases is ______________, estimated to be responsible for ______________ of the annual increase.
Answer:management; one-half
10
______________ is a predictable degree of uniformity and dependability,at low cost and suited to the market.
Answer:quality
