Download PDF
Free download in PDF Production and Operations Management Multiple Choice Questions and Answers for competitive exams. These short objective type questions with answers are very important for Board exams as well as competitive exams like UPSC, NDA, SSC etc. These short solved questions or quizzes are provided by Gkseries./p>
(1)
In CRM customer teams tailor ______________ to meet the needs of key accounts and segments of other customers.
[A]
Product and Service Agreements
[B]
Plan Service Agreements
[C]
Policy Service Agreements
[D]
Promotion Service Agreements
Answer: Product and Service Agreements
(2)
The ______________ management process needs to balance the customers requirements with the firms supply capabilities.
[A]
customer relationship management
[B]
customer service management
[C]
demand management
[D]
operational management
Answer: demand management
(3)
Which is not a part of basic systems of codifications?
[A]
Alphabetical System
[B]
Numerical System
[C]
Colour Coding System
[D]
None of the above
Answer: None of the above
(4)
______________ is the provision of service to customers before, during and after a purchase.
[A]
Customer Service
[B]
Product Management
[C]
Purchase management
[D]
often an intellectual task performed by professionals
E
None of the above
(5)
Modes of transportation includes
[A]
wholesaler
[B]
retailer
[C]
producer
[D]
pipeline
(6)
Third -party service providers are going for collaborations, mainly with consultancies and technology providers. This evolution in supply chain outsourcing is called ______________
[A]
3PLs
[B]
4PLs
[C]
outsourcing
[D]
amalgamation
(7)
The father of JIT
[A]
Taylor
[B]
Taiichi Ohno
[C]
James Morehouse
[D]
Drucker
(8)
Public responsibility is a ______________ in TQM.
[A]
technique
[B]
process
[C]
method
[D]
principle
(9)
"Kaizen" is a Japanese term meaning
[A]
a foolproof mechanism
[B]
a fishbone diagram
[C]
setting standards
[D]
continuous improvement
Answer: continuous improvement
(10)
Pareto charts are used to
[A]
identify inspection points in a process
[B]
outline production schedules
[C]
organize errors, problems or defects
[D]
show material flow
Answer: organize errors, problems or defects