Questions
1
In CRM customer teams tailor ______________ to meet the needs of key accounts and segments of other customers.
Answer:Product and Service Agreements
2
The ______________ management process needs to balance the customers requirements with the firms supply capabilities.
Answer:demand management
3
Which is not a part of basic systems of codifications?
Answer:None of the above
4
______________ is the provision of service to customers before, during and after a purchase.
Answer:Customer Service
6
Third -party service providers are going for collaborations, mainly with consultancies and technology providers. This evolution in supply chain outsourcing is called ______________
Answer:4PLs
