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Production and Operations Management MCQ Questions | Production and Operations Management MCQs

(1) Inputs come from and outputs are transferred to the_________________ of a system.
[A] Environment
[B] Sub-system
[C] Comparator
[D] Effector
Answer: Environment
(2) When evaluating alternative capacity decisions, qualitative concerns exclude:
[A] Cash flow.
[B] Uncertainties about demand.
[C] Competitive reaction.
[D] Technology change.
Answer: Cash flow.
(3) When demand exceeds capacity, a firm should
[A] Lower prices.
[B] Add workers.
[C] Temporarily lay-off workers.
[D] Advertise.
Answer: Add workers.
(4) The marketing concept should be central to business strategy because:
[A] Business strategy is aimed at customers.
[B] Companies have a moral responsibility to care for their customers.
[C] Marketing enables firms to persuade their customers to buy things they do not really need.
[D] Customers will only spend money with firms that look after their needs.
Answer: Customers will only spend money with firms that look after their needs.
(5) One way to decouple the production system and the sales system is:
[A] To introduce a feedback loop
[B] To treat the systems as black boxes
[C] To decrease sales
[D] To introduce an inventory
Answer: To introduce an inventory
(6) Long-term capacity planning deals with which of the following factors?
[A] Overtime budgets
[B] Workforce size
[C] Inventories
[D] Investment in new facilities
Answer: Investment in new facilities
(7) Efficiency is given by
[A] Actual output divided by design capacity.
[B] Capacity divided by utilization.
[C] Effective capacity divided by actual output.
[D] Actual output divided by effective capacity.
Answer: Actual output divided by effective capacity.
(8) The most aggressive and risky approach to capacity planning is
[A] Capacity lags with incremental expansion.
[B] Leading demand with one-step expansion.
[C] Leading demand with incremental expansion.
[D] Attempts to have an average capacity that straddles demand with incremental expansion.
Answer: Leading demand with one-step expansion.
(9) Demand is created when:
[A] A need is identified.
[B] A significant group of people want to buy something.
[C] People who can afford something want to buy it.
[D] Marketers persuade people to want something.
Answer: People who can afford something want to buy it.
(10) Input measures of capacity are preferred when there is/are:
[A] Service processes.
[B] High-volume processes.
[C] Flexible flow processes.
[D] Low customization.
Answer: Service processes.