Production and Operations Management Multiple Choice Questions and Answers | Production and Operations Management MCQs Quiz

Questions
1 Which of the following is true regarding control charts?
A Values above the upper and lower control limits indicate points out of adjustment
B Control charts are built so that new data can be quickly compared to past performance data
C Control charts graphically present data
D Control charts plot data over time
E All of the above are true

Answer:All of the above are true
2 Henry Ford is noted for his contributions to
A standardization of parts
B statistical quality control
C assembly line operations
D scientific management

Answer:assembly line operations
3 An operations manager is not likely to be involved in
A the design of products and services to satisfy customers' wants and needs
B the quality of products and services to satisfy customers' wants and needs
C the identification of customers' wants and needs
D work scheduling to meet the due dates promised to customers

Answer:the identification of customers' wants and needs
4 Typical differences between goods and services do not include
A cost per unit
B ability to inventory items
C timing of production and consumption
D customer interaction
E knowledge content

Answer:cost per unit
5 Which of the following is not a typical service attribute?
A intangible product
B easy to store
C customer interaction is high
D simultaneous production and consumption

Answer:easy to store
6 Three commonly used productivity variables are
A quality, external elements, and precise units of measure
B labor, capital, and management
C technology, raw materials, and labor
D education, diet, and social overhead

Answer:labor, capital, and management
7 In marketing terms, we say that the number of intermediary levels indicates the ______________ of a channel.
A complexity
B length
C involvement
D width

Answer:length
8 The major disadvantage of a multichannel system is that it is harder to control and it can generate ______________
A fewer domestic sales
B less net profit
C declining employee morale
D greater conflict

Answer:greater conflict
9 Most companies practice strong PRM to forge long-term relationships with channel members.what does PRM stands for?
A personal roster maintenance
B partner relationship management
C potential relationship management
D primary relationship management

Answer:partner relationship management
10 The impact of cost reduction on profits is much larger than the impact of increased
A innovation
B production
C information
D sales

Answer:sales
junior administrative assistant jaa test series