Questions
1
Logistics add value by creating ______________ Utilities.
Answer:time and place
2
The out put of ______________ era is the maximization of customer value and harmonious long -run relationship between all supply chain members.
Answer:externally integrated business function era (1990s)
3
______________ requires cradle - to - cradle logistics
Answer:life cycle support
4
______________ is a small group of employees in the same work area or doing similar work who voluntarily meet regularly to identify,analyse and resolve work related problems leading to improvement in their total performance.
Answer:quality circles
5
According to the manufacturing-based definition of quality,
Answer:quality is the degree to which a specific product conforms to standards
6
Based on his 14 Points, Deming is a strong proponent of
Answer:training and knowledge
7
Among the tools of TQM, the tool ordinarily used to aid in understanding'the sequence of events through which a product travels is a
Answer:Flow chart
8
A worker operates a shear press. She notices that the metal sheets she is cutting have curled edges. Who should get the first "shot" at solving the problem?
Answer:the operator herself
9
Taylor and Deming would have both agreed that
Answer:management must do more to improve the work environment and its processes so that quality can be improved
10
Current trends in operations management include all of the following except
Answer:mass production
